Director - Data Operations - eDiscovery

Director Data Operation - E discovery product

- Client is global leader in eDiscovery, document review, risk management, and legal consulting services.

- The company supports multinational law firms and corporations using innovative software, cost-effective managed services and deep legal and regulatory industry expertise.

- Client has extensive experience in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, contracts management, legal analytics, paper discovery and digital printing, as well as legal recruiting and placement.

- Client and its global family of companies, Advanced Discovery, Altep, Millnet Document Services and Legal Placements Inc., employ leading professionals in the industry, applying defensible workflows with patented and industry-proven technology across all phases of the eDiscovery and risk management lifecycle. ISO 27001:2013 certified, the company operates offices, document review facilities and data centers across Europe, Asia, and North America.

MUST : This is opportunity with Legal Technology client. The incumbent will be preferred by Legal technology competitors only with past exp in E -DISOVERY product.

- Director of Data Operations in India is responsible for high level management, delegation, and execution of day -to-day e-discovery data operations tasks.

- Additionally, the role is tasked with developing strategic initiatives critical to the ongoing development and improvement of the Client services team.

- The role is also responsible for the oversight and leadership of multiple teams and tasked with developing client relationships and provide support to our Global Revenue Organization.

Responsibilities :

- Build world-class delivery teams: Attract, retain, and grow the team by hiring the best people in the most relevant roles.

- Empower Operations managers to lead and manage delivery activity on the floor.

- Deliver and support multi-product and multi-client critical 24x7 software operations services.

- Develop India Operations as a center of excellence within clients global delivery paradigms.

- Lead team planning and budgeting exercises.

- Play a pivotal role in team performance management.

- Develop best practices and drive an effective work-ethos among geographically dispersed teams across AsiaPacific.

- Cultivate a strong belief in the success of data operations team and be willing to provide constructive feedback and take corrective action when required.

- Inspire and motivate professionals from both technical and non-technical backgrounds towards a common goal.

- Be an integral part of hiring and mentoring data operations managers.

- Develop succession planning pipeline for data Operations leadership.

- Develop, monitor, and improve upon Operations management metrics.

- Connect with internal counterparts in client services division on work breakdown structure, information sharing and quality management.

- Contribute to ongoing evolution of data processing and hosting services within the organization and beyond.

- Strategically consult with clients on key decisions around data processing & hosting costs and risks.

- Collaborate with IT and product management to roll out operations workflow on new product launches and major enhancements.

- Liaise with Strategic client services group on designing custom workflows for top clients.- Participate in regular policy and procedure review meetings with client services leadership.