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02/11 Ashwin Navaneedan E
Co-Founder at Confidential

Views:12538 Applications:2117 Rec. Actions:Recruiter Actions:36

Director - Customer Relations - USA Lending Sector (15-24 yrs)

Bangalore Job Code: 1333820

Director - Customer Relations - USA Lending


- Driving increases in conversion and customer engagement through automation, sales training, focus on process improvement and customer experiences

- Developing and executing enhancements to our product and process to mitigate early stage loan delinquencies

- Creating thorough and impactful training materials and working with the team to enhance their effectiveness and impact

- Serving as the authority on digital customer service, including self-service, service automation, journey analytics, adoption, and deployment of solutions

- Utilizing quantitative analyses to improve effectiveness, efficiency, and capacity planning

THE QUALIFICATIONS :

- Undergraduate degree, with Master's or higher strongly preferred

- 15+ years experience in the customer service/support or sales function with demonstrated results. With progressively increasing responsibilities

- 5+ years of experience leading a high-performing metrics-based team at a fast-paced, tech-first company experience in Global Financial Services strongly preferred

- Superior data and analytics skill set with an ability to derive insights and drive change

- Proven record of building strong teams with focus on growth and mentorship - must be KPI driven and have very high EQ

- Must have an innate sense of service and empathy for others (customers and employees)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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