Position: Director customer operations  For the client, Customer experience is a differentiator for providing sustainable growth.  Customer experience is the first point of contact for customers to resolve any challenges faced during their shopping. It is an ITES support provided via call, email & chat. In next 3-4 years,   Client is looking for a person to play the leadership role in B2C context, and be part of it's leadership team in propelling the company to next level. Her, high focus on ownership and impact allows freedom to experiment and innovate. The pride is when you see the impact of what you have created. The ability to see what your contribution does to the business is a rare experience, add to that the fact that the impact of it is felt by your friends and family in India - the experience is extremely gratifying.  Your Part:  - Spearhead operations driving vision and strategy.  - Define, track and improve key metrics pertaining to customer experience.  - Continuous performance review based on quality and speed to align end objective of customer delight.  - Explore and implement new models for serving customers.   - Drive strong system capabilities partnering closely with Technology/Engineering team for customer experience.  - Collaborate across functions to drive process capabilities.  - Develop, mentor and motivate the team to achieve goals.  - Work closely with enabling/business Partners like HR, Finance, and legal and other operation teams.  You (Must Haves):  - Experience in handling large ITES in outsourced/captive setup.  - MBA from tier 1 institute with a general management experience of 10+ years in an operational leadership role.  - Strong negotiation skills & very high customer orientation.  - Functional/Technical background. Should have an experience in leading & working with large teams.  - Excellent communication skills.

Bangalore

Director - Customer Operations - ITES 

Director - Customer Operations - ITES  ,Job Description for Director - Customer Operations - ITES  in RGF Professional Recruitment India in  Bangalore for (10-14) years of experience. Apply Now!

Job Description for Director - Customer Operations - ITES  in RGF Professional Recruitment India in  Bangalore for (10-14) years of experience. Apply Now!