Director Customer Experience for SMB ( Digital Media )
- Calling for extremely passionate people leaders who understands that product innovation comes from people innovation. Someone who has been part of complex Support Operations involving on-boarding, vendor management, contract negotiation, support and retention and has been responsible for Inorganic Transformation around people.
What you need to succeed
- Proven ability leading and building high-performing teams focused on continual improvement, process development, communication and knowledge sharing.
- Experience working with Engineering Teams and Product Management to drive product supportability and advocate for the customer.
- Ability to lead by influence and work effectively in highly matrixed organizations
- Ability to think strategically, as well as tactically and to exercise sound judgment in priority/goal setting.
- Curiosity, creativity, humility and not afraid to make mistakes.
- Technical aptitude to understand, explain and drive technical issues and discussions
- A strong leader without ego who can inspire, motivate, and lead a complex organization
- A builder; someone who can effectively lead a transformation across people, process, and technology.
- An eye for selecting and developing talent and building collaborative teams.
- Emotional Intelligence see things from multiple points of view.
About Customer Experience :
- Customer Experience goes way beyond delivering excellent service and support. Their passion for customers- success means they're deeply curious about what customers need and expect from them, the client. They offer intuitive listening programs and data-driven customer insights that help create tailored experiences for their enterprise, small business and individual customers.
- Whether customers choose to engage through their global contact centers, or for the millions of users who prefer to learn and get help through their community and self-service ecosystem, they look at all aspects of their engagements and touchpoints to see the experience through our customers- eyes, with a focus on continuous improvement. They believe in accelerating customer value leads to maximum customer retention and lasting customer success.
- You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through their unique Check-In approach where ongoing feedback flows freely.
Shefali Singh
Sr. Consultant
Cell: +91 966 304 2244
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