Calling for extremely passionate people leaders who understands that product innovation comes from people innovation. Someone who has been part of blended processes involving on-boarding, customer support and retention and has been responsible for Inorganic Transformation around people.  Leaders who have lead high performing teams built on pillars of knowledge sharing, process development, continuous improvement and regular communication.   Based in Noida, You would be responsible for leading the internal Customer Care Organisation and collaborate with support leadership to plan and execute the evolution of Customer care strategies. In this position, you will work collaboratively with Product management, Engineering and Customer Care teams to provide customer feedback to enable ongoing improvements around cloud products.  Key Focus Areas:  Responsible for the Support delivery performed by 300+ employees and 20 plus Managers.  Manage and train the Team to develop delivery plans that maximize customer experience and achieve higher value realization and increased customer satisfaction.  Provide career development opportunities for key team members.  Contribute thought leadership and best practice, both internally and externally, around business transformation.  Work with Product Management leadership to ensure that Customer Care and customers have a voice in the product roadmap and strategy.  Work with Product Management to implement the Transfer of Information for support of new releases - their key features, functionality changes, troubleshooting flows etc.  Work with Engineering to identify and prioritize product top issue drivers.  Should have worked across geographies and in matrix organisations.  Key Attributes:  Experience working with Engineering teams and product management to drive product supportability and advocate for the customer.  Ability to lead by influence and work effectively in highly matrixed organisations.  Technical Aptitude.  A strong leader, a builder who can effectively lead a transformation across people, process and technology.  An eye for selecting and developing talent and building collaborative teams.  Incase, this interest you, then please send in your CV or suggest a time to connect.  Work timings: 2:00PM to 11:00PM or 3:00 PM to 12 midnight.  Shefali Singh

Delhi NCR

Director - Customer Experience - BPO/Online/IT/Consulting/eCommerce 

Director - Customer Experience - BPO/Online/IT/Consulting/eCommerce  ,Job Description for Director - Customer Experience - BPO/Online/IT/Consulting/eCommerce  in Arcent Global in  Delhi NCR for (12-18) years of experience. Apply Now!

Job Description for Director - Customer Experience - BPO/Online/IT/Consulting/eCommerce  in Arcent Global in  Delhi NCR for (12-18) years of experience. Apply Now!