Director - Customer Consulting - Consulting Firm - IIM/ISB/MDI/FMS

Director - Customer Consulting with an MNC Consulting, Mumbai

We have an opportunity with MNC Consulting Firm

Following are the Details:

Position: Director Customer Consulting

Experience: Min 12 years

Qualification: MBA from Top Bschool

Location: Mumbai

Job Description:

- Market sizing /market entry strategy

- Customer Experience/ Customer Service design

- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes and metrics

- In-store Contact center design, conversion rate / process improvement

- Launch and set up of new business lines/business models - including conceptualization, business casing/business modeling experience to execution and strong delivery skill sets for business results

- Multi-channel management, retail store operations management

- Sales uplift for clients/revenue growth / P&L management of own or significant exposure to the same

- Business development responsibility with sales targets

- Leading sales and delivery of large-scale consulting engagements from design and execution - possibly combining management consulting with technology / digital elements

- Nurturing and harvesting CXO and CEO relationships

- Extensive team management

Core skills & behaviors:

- Strong analytical and problem-solving capability

- Excellent communication skills - verbal, written, leadership communication

- Strong PPT and Excel skills

- A delegation, prioritizing and maintaining focus

- Interacting and effectively building relationships with senior client stakeholders

- Managing critical situations - conflicts, challenges, objection handling

- Willingness to stretch, high learning agility and can-do attitude

Rekha Parmar
HR Consultant
Avenues Consulting
Phone: 8655946605