Director - Corporate Travel Gurgaon, India
Job Description:
- This position heads up the India corporate travel program consisting of 8-10 onsite travel consultants, within a strategic global and operationally driven travel program.
- Looking for a strong operational manager to drive projects that effectively span the entire company all its staff optimizing both planned and unplanned travel/event programs.
- This is a fast-paced, timeline-driven and highly-demanding role that requires an accomplished operational leader with excellent communication skills, a high drive of motivation, ability to identify efficiencies and attention to detail; A strong drive to implement best practices critical to global travel operations will be necessary. Candidates who are fast-learner that can absorb information quickly, adjust to companies current corporate travel processes, policies, evaluate industry best practices and to elevate the team into a strategic highly accountable travel operations unit.
Shifts: Must be comfortable for 3.00pm - 12.00AM
Position Duties:
- Managing the India corporate travel team while overseeing the general operations of an onsite team of 8-10 members
- Collaborate with key stakeholders globally to provide transparency on spend, travel patterns, and key travel metrics across all travel categories through the review and creation of meaningful reporting
- Working closely with the U.S. Corporate Travel Manager to contribute on the execution and development of operational travel enhancements to the program
- Holding regular team meetings and other duties as required to ensure the team is up to date on best practices, internal changes, management decisions that directly impact the team, etc.
- Monitoring team performance levels and ensuring resources are effectively utilized to meet priorities
- Regular communication & training with different departments relating to their role in business travel management
- General understanding of visa processing practices for India based employees
- The general knowledge base of group travel logistics (air, lodging, transportation) and/or understanding of the meetings and events industry - Should be able to manage, innovate, and elevate functional operations
- Reporting and Strategic Thinking Management
- Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices.
- Benchmark, analyze, monitor, and report on travel expenditures and compliance.
- Provide monthly and quarterly reports for corporate travel expenditures against outlined corporate travel metrics to business units Travel Policy and Procedures Management
- Working closely with the U.S. Corporate Travel Manager to periodically review of policy, processes & implement improvements
- Monitoring 100% compliance of staff travel against corporate travel policies through Concur Travel ; Liaison between company, TMC's & Other External Supplier Relationships to build a strong working relationship
Candidate Requirements:
- Must have 10-13 years of Relevant professional experience who understands the Global nuances of Travel function. Must have knowledge & understanding of visa processing for Indian citizens and international travel procedures, specifically U.S. based travel guidelines
- Strong attention to detail and ability to decipher complex travel and expense reports
- Strategic thinker; Proven ability to anticipate and resolve complicated issues and ability to generalize reporting data through analysis and logical thought process
- Proven project management skills (multi-faceted & complex projects) with ability to handle multiple tasks and deliver results on time
Excellent communication skills: Experience working across multiple levels (including executive level), functions and regions
- Should be able to clearly communicate complex information in a simple manner
- Has cultural awareness & sensitivity: Ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team
- Extensive and proven collaborative and leadership experience
- Great people management skills, a positive attitude with out of the box thinking and a focus on customer service
Shraddha Mehta
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