Founder at Serving Skill
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Director - Consumer Insights - Education (7-10 yrs)
Job Description :
- Function as consumer advocate to represent customer's voice in business decisions.
- Organize primary research through standard methods or emerging digital methods.
- Evangelize SEG across projects and departments.
- Develop MA plans to collaborate with Customer Insights and bring insight for consumer behavior.
- Prepare Consumer Insights documents focusing on learning at strategic level.
Additional Information :
- 7+ years of experience working in customer insights/research domain
- Experience leading customer insights function at a software company
- Excellent communication skills via phone, email, and video conference
- Hyper-organized and process-oriented. A strong multitasker who can wear multiple hats and juggle multiple projects at the same time
- Strong attention to detail
- Growth stage consumer facing startup experience a plus
- B.tech/BE (preferably from IITs/NITs).
- MBA from Tier I, II colleges (preferable, not compulsory)
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