Director - Collection - BFSI/BPO

Job Description :

- Develop and maintain strong relationships with business leaders across the Network

- Ensure appropriate operational controls are in place and maintained on an ongoing basis

- Ensure that daily volumes are worked in a timely manner, in full compliance with risk management and financial policies, and compliance requirements

- Quickly identify negative trends in operational indicators and implement effective corrective measures with a sense of urgency.

- Effectively manage operational issues, concerns, negotiations, performance results and relationships..

- Achieve high levels of employee engagement and motivation

- Understand drivers of customer experience, and collaborate with Risk Management, Quality and Training departments to develop and execute plans to improve Customer Satisfaction metrics.

Qualifications :

- Post graduate with relevant experience preferably In Service Industry.

- Knowledge of Credit Operations is general and U.S regulatory environment and U.S Credit Bureau in particular would be preferred. Experience In coaching & development of diverse teams and in managing layers of leadership.

- Good interpersonal, negotiation skills and ability to effectively influence various levels of management in Lines of Business and Staff Groups.

- Excellent Communication & Relationship Skills.

- Ability to demonstrate flexibility and resilience in the face of changing business requirement.

- Result Orientation, sound thought leadership and the ability to innovate.

- Proven analytical and problem-solving skills alongside proven decision-making and risk management abilities.