Director - CoE Transformation/Business Excellence - Investment Bank

Job Description: Director- COE Transformation/Business Excellence

Responsibilities:

- Working with the functional owners of the service & respective teams, define & deliver the "service excellence" objectives.

- Ensure consistency of how ...Verlical delivers its services & demonstrates the quality thereof

- Ensure strong governance in managing stakeholders & ensure the culture is shifted from "people centric" to "metrics & delivery centric

- Work with the respective BDC leads in ensuring consistency across the BDC locations

- Negotiate, influence & drive decision making across various levels of the organization

You Offer:

A basic degree from a reputable university

Strong communication, negotiation, influencing & stakeholder management skills and experience.

Experience in a service delivery organizations (i.e. BPO providers) in managing large accounts & the service delivery accoutability thereof

Strong understanding, skills & experience in building & managing by metrics.

Project Management experience and/or domain expertise in third party service delivery

- Investment Banking / Global Financial Services background

- Proven organisational, leadership, communication, management and problem solving skills

- Proven ability to communicate and influence effectively with senior management and service providers

Shalini Rana
Sr. Talent Advisor
Enigma Human Capital