Director - Client Services - Automotive/Consulting Industry

Client Service Director

Specific Responsibilities :

- Acts as the first point of contact for clients. Handling and coordinating client requests, managing briefs and delivering presentations.

- The candidate will liaise with the team members to create proposal briefs, sales pitches and client communication

- Develop new relationships with new target clients in key horizontals and elicit feedback on potential future products.

- Advice on research operational matters pertinent to the market, providing guidance and feedback on study contents pertinent to the clients/ market.

- Act as the consultant and advisor to client for customer service improvement initiatives, as well as providing guidance on best practices.

Additional responsibilities :

- Take the lead on proposal development, with the support from the research and consulting team in Singapore. Initiate new business opportunities and responded to client RFPs.

- Actively pursue speaking opportunities at key conferences, seminars and client events.

- Contribute to the global practice leads review of market dynamics, consumer trends and as well as new product development initiatives.

Typical Background/Qualifications :

- The Client Service Director must be familiar with conducting consumer research or using primary data to provide consulting support to clients.

Qualifications included in a job posting would be similar to this :

- 10-12 years relevant job experience with exposure to the Automotive or Consulting industry, particularly related to operations or business development.

- Fundamental understanding of research processes and key steps required in implementing a research project.

- Experience managing customer experience research and consulting projects across industries.

- Strong track record in developing new business opportunities and retaining key clients.

- Strong client service, communication and presentation skills.