Company: Leading Ecommerce Field Designation: Director -City Logistics (Last Mile) Location: Bangalore ROLES AND RESPONSIBILITIES: Drive First Mile KPIs Customer Focus: - Responsible for customized enhanced delivery options to customer in terms of Goods handling, appointments, etc. - Responsible for customer delight in terms of Field Executive behavior towards the customer. - Build a culture of ownership, empowerment and customer obsession. Business Focus: - Define track and improve on key metrics pertaining to Non-Large delivery and customer delight in terms of delivery service. - Responsible for world-class Non-Large Handling system i.e. Van Design, Handling Equipment, etc. - Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams. - Drive continuous improvement and operationalize Business process Innovation. - Work closely with other Business Units in Flipkart in the process of strategic decision making with respect to FKL. - Work closely with the ENG team to build strong technology/System/for FKL Delivery Operations. - Financial budgeting & execution - PNL accountability of delivery operations pan India. - Develop, mentor and motivate the team spread across locations to achieve higher goals. - Make growth path/strategy for Business and team. People Management : - Motivate the team for continuous performance improvement and excellence - Keep employee attrition to a minimum - Create and maintain consistent feedback activities/mechanisms to ascertain the services levels of Delivery Hubs and each FE and encourage improvements. - Will be responsible For Zonal KPI matrix. - Cost control & P & L of the region. - New process implementations & Innovations.

Bangalore

Director - City Logistics - Last Mile - eCommerce 

Director - City Logistics - Last Mile - eCommerce  ,Job Description for Director - City Logistics - Last Mile - eCommerce  in Bask HR Consulting Pvt Ltd in  Bangalore for (10-18) years of experience. Apply Now!

Job Description for Director - City Logistics - Last Mile - eCommerce  in Bask HR Consulting Pvt Ltd in  Bangalore for (10-18) years of experience. Apply Now!