Director - Business Operations - Industrial Products - IIT/BITS/NIT/IIM/ISB/FMS/MDI

Director - Operations

- Centrally devise, execute and monitor operations blueprint with the objective of attaining accelerated growth for diverse business units

- Devise a central review mechanism to ensure visibility against all critical business financial KPIs.

- Uncover areas in our target customer domain where we can add more value through our product offerings.

- Plan and execute operations rhythm for different businesses, with responsibility of sales operations, order fulfilment and customer success targets.

- Identify alignment gaps with different team, and drive transparency and accountability through communication and collaboration.

- Work cross-functionally to structure problems, analyze opportunities, and develop solutions.

- Using data analytics and market intelligence to enhance our value proposition.

- Set-up SOPs and drive them through training and reinforcement; that results in improving the key metrics that drive Customer NPS

- 10+ years of exp in PL or account management or business operations

- B2B/ Industrial/Packaging/ Distribution experience would be preferred though not a must

- High level of ownership, willingness to set up things from scratch, high emotional intelligence

- Strong sense of personal ownership and 'bias for action

- Demonstrated ability to drive large scale operations and work with multiple senior stakeholder

- Good communication data analytical skills

- B.Tech + MBA from a premier institute