Director - BPO Vendor Management - BFS

Operations Vendor Management team is an internal operations team that helps operations business units outsource functions to our Vendor partners, working in conjunction with various other support teams.

GOVM has two primary functions :

- BPO Vendor Oversight and Governance

- Firmwide Supplier Management Program Governance Support and Reporting

Current open position will play a key role in managing the risks and relationships of our key business partners, including facilitating related strategic initiatives. Additionally would help the team facilitate the below key engagements as part of the overall scope:

- Implement enhancements to the global vendor management program

- Monitor key supplier performance metrics

- Review and track risk components of Operations supplier relationships

- Responsible for supporting all vendor governance processes

- Specific functions would involve the tracking/monitoring of KPIs, KRIs, Headcount, Invoices,

- Creating various internal/external reports, Monthly reporting packs and other support as needed to the global vendor management team.

- Analyze vendor feedback and provide inputs to the management

- Monitor vendor process/ RPA initiatives

Skills Required:

- Strong verbal and written communication skills

- Ability to work as part of a small team

- Strong presentation skills include knowledge of Excel, PowerPoint, and word

- Good relationship / Networking skills

- Good with reporting/Data points

- Ability to think outside the box approach in problem solving

- Ability to lead and drive initiatives independently

Skills Desired

- Prior work in vendor management or BPO experience preferred

- Knowledge of Sharepoint is an added advantage

- Prior experience of working with Global teams/ Transition Management/ PMO work would be preferred