BPO Process Delivery and Transition Director   - Incumbents of this job shall be responsible for end to end process delivery for the account/accounts  - Should be responsible for stabilizing transitioned processes and defining SOPs & will be the face of the project to the end customer.  - The incumbents will be responsible for developing operational and tactical plans to ensure adherence to SLAs.  Principal Accountability  - Ensures team is effectively staffed to meet client SLAs  - Undertakes tactical/strategic planning for the process  - Directs the efforts of others in the achievement of the strategic and operational objectives of the group  - Ensures optimal capacity utilization  - Client interaction and Senior Management Interaction  - Manages two or more process or vertical end to end from a process delivery and quality offering perspective  - Monitors daily progress/status and makes adjustments/corrections to ensure optimal performance and service.  - Coordinate customer-client escalations. Manage work volume, headcount forecast, cost-revenue analysis.  - Provides direction and guidance for administration and results for multiple departments within a function or work area.  - Leverages the knowledge and skills of managers or teams of professionals.  - Manages multiple teams and significant assignments.  - Establishes budgets, operational plans and performance requirements.  - Resolves operational issues.  - Develops standards around which others will operate.  - 16 to 18 years of total experience of which 10+ years of managerial/leadership experience.  - Strong project management skills  - Customer orientation  - Ease with metrics  - Process design/solutioning skills  - People Management skills  - Business Innovation skills

Chennai

Director - BPO Healthcare Insurance - Payor Services 

Director - BPO Healthcare Insurance - Payor Services  ,Job Description for Director - BPO Healthcare Insurance - Payor Services  in Haarvard Management Consultants in  Chennai for (16-20) years of experience. Apply Now!

Job Description for Director - BPO Healthcare Insurance - Payor Services  in Haarvard Management Consultants in  Chennai for (16-20) years of experience. Apply Now!