Director - BPM Leader - Performance Improvement - Big4 - IIM/NITIE/SP Jain/XLRI/ISB/FMS

Director - BPM Leader - Performance Improvement - Big4

Essentials :

- Should have built / led practices for BPM platforms for a consulting firm or global SI. In - depth knowledge of BPM methodologies and tools like PEGA, ARIS, IBM Blueworks, TIBCO, Appian

- Good understanding and relationship with key buyers of BPM services in Corporate India and IT / BPO Captives

- Ability to build / leverage global relationship with BPM vendors to create BPM practice

- Capable to deliver on revenue and profitability target for BPM offering

- Experience in building BPM delivery organization including, hiring, training, on boarding and enabling delivery methods

- Experience of delivering complex BPM engagements with global organization across geographies

- Willing to work in complex matrix organization and work with multiple stakeholder to deliver on business objectives

Core skills :

- Entrepreneurship

- Business acumen

- In-depth understanding of the economic and business environment for BPM services

- Professional network and networking skills

- Excellent oral and written communication skills

- Good leadership qualities

- Client relationship management and account management skills

- Delivery, Program management, multi-tasking and time management skills

- Ability to develop / customize solutions relevant to client

- Skills in PEGA, ARIS, Appian, IBM Blueworks, etc.

Other :

- High initiative and drive, positive attitude and high commitment

- Maturity and ability to handle pressure

- Willingness to travel

- Flexible to adopt to a demanding lifestyle

- Able to thrive in relatively unstructured situations

- Result oriented

- Ability to handle ambiguity

Job Role :

Business Development :

- Ability to create market opportunities and deliver on revenue and profitability targets

- Cover target market and create mindshare for EY

Client service delivery/execution

- Lead complex client engagements

- Advice Engagement Partner for activities such as engagement economics and receivables, project resources and team utilization

- Lead the delivery / execution of high quality deliverables and manage service quality, brand and client expectations

Knowledge Management :

- Contribute to brand development by writing articles, developing thought leadership and point-of-views

- Contribute to knowledge development and management

Demonstrate significant BPM industry / BPM platform expertise :

- People Management

- Build a strong team & be a strong role model, mentor and coach

- Be a strong team player

- Support people development through guidance and feedback

- Assist in resolving people issues

- Ensure compliance to the firm's standards, processes and policies

- Contribute to the firm's initiatives in enhancing market leadership & growth, quality, people agenda and operational excellence

Academic Qualifications :

B.E. / B.Tech. or CA + MBA (preferably from a premier institute such as IIMs, NITIE, SP Jain, XLRI, ISB, FMS etc.) with a good academic background

Experience :

12+ years of relevant post MBA experience

Consulting or Global SI background (preferably) or Industry background (leading BPM function)

Anshu Mittal