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17/04 Abhishek JP
Managing Director at Search Light Consulting

Views:684 Applications:81 Rec. Actions:Recruiter Actions:9

Director - Bid Management & Presales - BPO (16-25 yrs)

Bangalore Job Code: 1080905

Director Bid Management & Presales for an MNC BPO in Bangalore.

Roles and Responsibilities :

Role :

- Seamlessly run the bid management process across customer management, collection and transaction processing work type across the industry verticals (Telecom, Media, Utilities, retail, Banking, financial services, Insurance and other new industry verticals) across geographies

- Project manages timely responses to RFI/RFP ensuring a high standard of the response

- SPOC for all bid related activities; coordinates across cross functional areas and across multiple stakeholders

- Orchestrate production of high quality solution presentations

- End to end project management of client visit including producing presentations

Responsibilities :

- Response / content development to all the sections in the RFP/RFIs

- Allocation of work though automated response tracker on Firstbid

- Time management to completion

- Escalation in case of breach of timeline and poor quality of responses

- Red flag the risks and the deviation to the process

- Support the Solution Architects to drive sessions and SME discussions

- Calendar management to key milestones as per bid plan

- Structured and timely communication on bid progress

- Coordinate with identified external consultants

- Ensure complete confidentiality of the bid related data

- Coordinate the Legal T&C's and MSAs for the on-going bid

- Coordinate with the visual aid specialists for visual enhancement of the content and responses

- Identify show stoppers/ road block and tricky questions upfront

- Content customization to meet the opportunity requirements

- Review and feedback to the core bid team on the quality of content / responses shared

- Conduct debrief session and win loss review

- Take ownership and promote internal automated proposal management tool - firstBid

- Coordinate with the marketing team on the following:

- Visuals / videos / Infographics

- Market intelligence through secondary research including competition analysis

- Strategic questions / market positioning

- Work closely with the business transformation office to articulate our analytics, process re-engineering and intelligent automation capabilities in the proposals

- Responsible for updating the knowledge repository in a timely manner

- Responsible for planning alternative options in case of a resource failure (back up identification/ planning)

- Develop and maintain a strong repository of data with all relevant information for repeatable use in meeting pre-sales requirements.

- Develop Standard operating procedures (SoPs) specific to Global sales support function in line with methodology

Competencies :

- Business Foresight : Be well-versed with the industry trends and best practices, especially with regards to the next generation contact centre and digital interventions

- Driving Excellence : Show tenacity and operational acumen to ensure all deliverables are met/exceeded the quality & compliance parameters

- Influencing Others : Should display good conflict management skills and to be able to inspire confidence among the team members

- Managing Transformation : Show agility in adapting to change and display proactive adjustments to company vision or direction and the subsequent management of those moves

- Fostering partnership with clients : Building and strengthening positive long-term relationships with clients (internal as well as external) to further the growth.

- Working across boundaries : Exhibit great interpersonal skill to work across geos and functions to ensure seamless delivery of common objectives

Essential Skills :

- Project management

- Multi-tasking

- Excellent written and verbal communication

- Good knowledge of the product and services on offer

- Good analytical skills

- Result oriented

- Good leadership, people management and decision making ability

Desired Skills :

- Regular updated information on the latest trends in the industry and the market in general

Desired Candidate :

- Graduate / MBA having 16+ years of work experience and currently working as AVP / DGM/ VP into Bid Management in a BPO / BPM Industry.

call us @ 8977001402.

Women-friendly workplace:

Maternity and Paternity Benefits

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