Director - B2C Operations - Gaming Firm

Role & Responsibilities - 

- Oversee and manage all aspects of B2C Operations for Gaming clients covering all global areas of the business including Affiliates, Marketing, Creative, Support, Risk, Security etc.

- Acting as the main point of contact for all B2C departments as well as the overriding expert in all aspects of front end and backend operations.

- Manage and oversee all product improvements and maintenance.

- Reporting across all areas of the business and analyzing all aspects of Marketing, Customer Segmentation, Game and Site Traffic, Bonus Systems and Promotional Analysis, providing in-depth reports to senior management.

- Ensure overall operational excellence across all products delivering best in class performance management structures and processes for the team.

- Optimize operational efficiency of current processes within the organization.

- Oversee all areas of issue resolution and resolving escalated customer complaints as well as operating as the point of references for all site content issues.

- Maintain a strong understanding of the customer and their requirements.

- Ensure continued training and up skilling of staff.

- Identify and automate manual process to increase operational efficiency and improve customer experience

Requirements

- Experience managing large multi-brands gaming operations

- Strong customer-experience and product vision

- Strong knowledge and understanding of the gaming industry and major competitors

- Experience in a multi-brand business

What's on Offer

An offer to work in a challenging role that offers you to combine all your experience and put in into a play with your strategies. Join this organization that is willing to grow with a new vision and a robust management.