Director/AVP - RCM Operations - Healthcare/Pharma

Financial responsibility for the customer account assigned (including managing SG&A and Gross margins)

- Manage the P&L

- Drive, sustain EBITDA

- Manage high Customer Satisfaction Level

- Participate in business development activity

- To ensure the clients/customers satisfaction through the project implementation

- To coordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals

- To play key role between client and the company

- To develop trouble shooting and problem solving approach

- To create appropriate servicing and retention strategies for customers

- To provide functional support and direction to the associates and team leaders on customer support needs to be up to date with latest Technology

- To liaison with other areas of the company affecting technical support

- To ensure systems development integration with strategy

- To build confidence and trust among the employees for smooth operations and achieving targets

- To create fun and frolic at the work place to achieve the following objectives:

- To reduce the stress among the employees

- To maintain the efficiency level

- To boost the morale of the employees

- To assist the Management in start-up of new projects

- To advise the management to explore on the new business opportunities

- To contribute to the development of short and long terms strategies business goals.

- Review whether the training needs of all operation employees identified and training is imparted to bring the level of employees as expected

- To monitor the performance of the associates and team leaders and coach them, if required.

- Mentor and assist new hires. Adhere to the norms specified as per the Quality standard

- To ensure client satisfaction by the delivery of quality services and quality products

- To maintain zero level non conformity