Director/AVP - Operations - Healthcare - IIM/ISB/MDI/FMS/IIT/NIT/BITS

Director/AVP - Operations - Healthcare

We are looking for candidates with:

1. Full time MBA/B.Tech from top 15 MBA/Engineering Institutes

2. Have strong problem solving and decent communication skills

3. Have track record of moving key business metrics using RPA/Process Transformation (Key parameter)

4. Look forward to working in a fast paced, high growth environment. Can afford to spend long hours in the office.

5. Are ready to relocate to Indore (non-negotiable)

Experience:

1. Experience of managing team size of 100-500 for period of 3-5 years

2. Overall team management experience of 8-10 years

3. Worked in international voice/non-voice processes for at least 5 years

4. Experience in healthcare is mandatory.

Responsibilities:

1. Manage Client success - Consistently exceed SLA targets, process improvement targets

2. Team Management and Coaching - Guide and groom current and potential team leaders, assistant managers

3. Design and Implement internal KRAs aligned with client success and Organization

4. Independently create and modify SOWs, Client Review presentations, BCP documents

5. Create number driven capacity models to fulfil volume targets as per seasonal