Director/Associate Director - Collections

- Responsible for the development and implementation of the Collection department policies, internal process functionality, and strategic plans.

- Provide leadership and direction to the Collection Supervisors(s), Team Leads and associates/representatives to facilitate collections and mitigate future ageing delinquency accounts.

- Proactively monitor collection activities and develop plans/solutions and processes to reduce late balances.

- Assess, monitor and analyze department results.

- Identify non-payment trends, report on A/R risk, lower customer attrition, denials and decrease write-offs.

- Ability to develop and manage relationships and lead cross-functional teams within the Revenue Cycle as well as work with all departments to build and drive organizational strategies

- Review current processes and workflows and make recommendations for changes for more efficient and productive results as well as assuring proper division of duties for internal control purposes.

- Manage corporate consolidation of global accounts receivable activities, coordinate with finance department peers and managers to manage collection activities with teams based domestically and abroad.

- Work with Controller to resolve outstanding claims and discrepancies on a routine basis.

- Manage the collection process, working collaboratively with Customer Care and all departments in achieving goals through personal attention to collection activity.

- Manage the invoicing process and past due notice process for timeliness and accuracy.

- Establish work standards, develop objectives and design/maintain effective work-flows and operating