DigiTOP - Knowledge Management Lead

The Knowledge Management Lead will be managing End to End Activities related to Knowledge Management of New Joinees and Upskilling/Reskilling of existing employees of Shared Services Origination.

People Plan & Project Planning

- To develop and champion KNOWLDGE MANAGEMENT strategy/plan that reflects the delivery of the People Plan and 1-year Business Plan, within a consistent planning framework and planning cycle. This should include conducting a training needs analysis to ensure that we are building the capability and talent that we need in the business to deliver against the business strategy

- Ensure that the management teams through the HR Business Partners are aware of the calendar of KNOWLEDGE MANAGEMENT events through the year

- To manage the changes in KNOWLEDGE MANAGEMENT processes and systems required for the implementation of Knowledge Management Software (KMS)

- Prepare project and implementation plans that ensure the delivery of the local People Plan. Manages functional & cross-functional project teams to ensure targets and milestones delivered as per the plan

- Measure the effectiveness of the delivery of the KNOWLEDGE MANAGEMENT strategy/plan plans through the employee survey and other KNOWLEDGE MANAGEMENT related KPIs.

Operational Delivery

- Ensure the team members have personal development plans in place

- Manage the Induction/on boarding process and toolset to ensure new starters have an effective start to their Careers

- To manage the goal cascade process

- To support the Head of HR in the Organisational Design activities needed to build a culture in ITC SHARED SERVICES that is in line with our brand and values and that will enable high performance and a great experience for our people and customers.

Capability Development

- To enhance the leadership capability by providing appropriate support and challenge to develop skills, knowledge & competence

- To provide facilitation support for the senior leadership team where appropriate to develop team effectiveness and capability

Essential:

- 12 - 15 years of work experience in Knowledge Management role with Leading BPO / SSC

- Demonstrate proficiency as a Skilled Trainer

- Learning and Development related e-learning content creator/ mentor

- Basic process knowledge in F&A and HR Operations

Distinct Advantage

- Have prior experience in implementation of Leaning Management Software

- Problem solving experience, i.e. root cause analysis, options identification and evaluation

- Subject Matter Expertise in Finance Processes