DigiTOP - HR Operations Lead - Hire to Retire

- Perform Processing defined activities for entire life cycle of an employee i.e HIRE-Retire.

- Processes (Core HR, Helpdesk, Reporting, Time & Attendance, Pre-Payroll, Onboarding & Recruitment, Mobility, Learning Administration & Sales Incentive).

- Adhere to the Service Level Agreements for the assigned activities in HIRE TO RETIRE cycle, Processing and Quality Check activities.

- Participate in Quality assurance process (Maker & Checker) role to prevent defects and give 100% accuracy.

- Involvement in all Audits i.e. internal and external as required to ensure 100% compliance.

- Monitor and report on the quality of data being processed and uploaded. Example - /SAP/GEMS/Excel Reports etc. and various other applications provided by client/TCS for Service delivery.

- Track & Inform day to day updated on Volumes & Timelines for service delivery

- If any Escalation from Customer should perform Root Cause Analysis and report to Team Lead/Senior Manager.

- Interact with Vendors Internal TCS stake holders & Customers as per processing need.

- Maintain transparent communication with immediate Supervisors, with respect to work undertaken and ensure due to any personal related issues, SLA's should not get breached.

- Validate the data source for any processing activities and adherence to Standard Operating Procedures

- Attend & Contribute to Daily Huddles, Meetings & Adhoc Meetings.

Skill Requirement:

- In-depth knowledge of human resources operations and best practices

- Outstanding communication, presentation, and interpersonal skills

- Organizational and time management skills

- Any additional training and certification in Human Resource Management will be considered an advantage

- Proven analytical and problem-solving skills

- Ability to effectively prioritize and execute tasks in a high-pressure environment

- Exceptional customer service orientation

- Patience for dealing with difficult situations

- Ability to effectively use computer software including Microsoft Outlook, Word, Excel, PowerPoint and HR software's. Example - ServiceNow, SAP, Peoplesoft, Siebel, etc.

- Excellent multitasking skills