DigiTOP - Global B2C Manager

- Encourage opinion from all including quieter members of the team, initiate open conversations for coaching and promoting 'Pay for Performance' culture.

- Build 'One Team' mindset between FSS and BPO to unlock performance and deliver optimum result.

- Deal effectively with ambiguous, unstructured problems or escalations and contribute your subject matter and technical expertise to overcome the challenge.

- Navigate the complexities of cross-border and/or diverse teams and engagements to drive governance, accountability, standardization and continuous improvement.

- Move easily between big picture thinking and managing relevant detail to effectively manage stakeholders at different levels and to build trust.

- Ensure process documentation including roles & responsibilities, process flows are up-to-date.

- Monitor Process Health Indicators (PHI) and ensure process compliance by working with stakeholders within Upfield and BPO partner to deliver as per Target Operating model and agreed RACI.

- Act as process expert to assess change requests - its impact on people, process and technology.

About you!

To be successful in this role, you will ideally have the below skills:

- Extensive knowledge of the end-to-end Bill to Cash process including Billing/Invoicing, Collection, Credit Management, Customer Master Data, Dispute Management.

- Experience of managing BPO partner (Service Delivery and Service Management) to keep them accountable for contracted services, continuous improvement and deliver on agreed costs.

- High sense of accountability and responsibility for results and team performance.

- Working experience of SAP modules relevant for the Bill to Cash process.

- Good knowledge of SAP Roles and Authorization protocols for Bill to Cash process to manage the SoD conflicts and transaction access as the role owner.

- Knowledge of related technology like SAP TPM/TCM, EDI ordering, EDICOM / Seeburger (e-Invoicing), WebCollect (workflow), RPA platforms, Microsoft Office 365 tools including Power BI would be an added advantage.

- Experience in project management and/or transformation would be an asset.

- Up-to-date knowledge of emerging process & technology trends and developments in areas of interest to the organization.

Minimum Requirements:

- Bachelor's degree in finance or accounting, or a related field from an accredited college/university with 9+ years of work experience

- 8+ years of experience in Finance Shared Services including Bill to Cash

- 3+ years of experience in team and BPO partner management

- Knowledge of SAP and Bill to Cash tools

- Strong written and verbal communication, facilitation, and presentation skills

- "Can do" attitude, ability to work in a challenging and dynamic environment