DigiTOP - AWS Connect Consultant - Contact Center Technology Solution

Amazon Connect Consultant - Contact Center - AWS

Principle Duties and Responsibilities:

As an AWS Amazon Connect Expert within you would perform the following set of responsibilities and duties exists:

- Experience in building solution and implementing CCaaS

- Understand the current landscape, tools and technology of the client

- Determine Contact center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specifications

- Propose technology solution at client premise.

- Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.

- Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.

- You will be a "go-to guy" for any Amazon connect and cloud solution requirements as part of proposed solution

- Minimum 4 to 5 years of consulting experience or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect

- Minimum 10 to 11 years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms