Digital Transformation Manager - Banking & Finance Domain - BPO

Digital Manager - Banking & Finance

The digital transformation projects consist of working with multiple levers such as - Lean Six Sigma, Workflow, RPA, Content Extraction, Conversational AI, and Analytics. The Lifecycle of the project role will consist of- Current State Mapping, Data/Trend Analysis, Opportunity Identification for multiple digital levers, To Be State Creation, Business Case and Project Management of the Execution.

Client / Stakeholder Management :

- Excellent oral, written communication and presentation skills

- Strong customer service orientation ability to connect with customers and work with Global teams

Team Management :

- Coordination with development team, infra set-up for initial solution design

- Support resource alignment (hiring and onboarding)

Project Management :

- Manage delivery and blue printing of Digital projects

- Develop and maintain project plan for assigned projects

- Ensure timely report out of project progress to client through weekly / monthly governance calls / updates

- Highlighting key risks and issues

Compliance / Risk :

- Proactive identification of risks and issues. Prepares mitigation strategies and plans to resolve these issues.

- Adhering to the compliance policies and methodologies of DMT / Project Compliance Team