Customer Journey - Digital Transformation Leader - Leading Bank Key Roles and Responsibilities : - Lead the mapping, implementation and roll out for customer journeys across the bank - Work with relevant teams to jointly develop and own business and operational metrics for the selected customer journeys - Run design thinking sessions, review current customer journeys and re-define them to be industry leading Best In Class journeys - Outline the required portfolio of initiatives to achieve Best in Class customer journeys - Coordinate with cross functional teams to ensure effective implementation and roll out of initiatives - Manage team of agile experts and run daily scrum calls to track and deliver the initiatives - Monitor progress for all the initiatives and anchor daily/ weekly cadence with working team and reviews with leadership and providing regular updates to senior management Skills needed/Competencies : - Proven experience in managing delivery and P&L of enterprise level projects - Implementation of Design Thinking methodology for digital transformation projects - Deep experience in digitization of physical journeys - Experience of leveraging enablers such as Intelligent Automation, Fintech integrations to deliver optimized process - Knowledge of competition and current trends in financial industry - Banking product and process knowledge - Deeply familiar with agile ways of working, ideally with a Scrum Master certification - Strong communication and cross functional team management skills Experience : - 15+ years in banking and driving customer journey led digital transformation projects - Should have managed a team of agile experts and have experience in implementing projects at scale in Banking - Should have worked in a compliance driven atmosphere & aware of regulatory guidelines - Conversant with best market practices/ assessment approach

Any Location

Digital Transformation Leader - Customer Journey - Bank 

Digital Transformation Leader - Customer Journey - Bank  ,Job Description for Digital Transformation Leader - Customer Journey - Bank  in Impeccable HR Consulting Pvt. Ltd. in  Any Location for (15-20) years of experience. Apply Now!

Job Description for Digital Transformation Leader - Customer Journey - Bank  in Impeccable HR Consulting Pvt. Ltd. in  Any Location for (15-20) years of experience. Apply Now!