Upgrade to Pro
Key Account Manager - BFSI at Impeccable HR Consulting Pvt. Ltd.
Views:848 Applications:225 Rec. Actions:Recruiter Actions:5
Digital Transformation Leader - Customer Journey - Bank (15-20 yrs)
Customer Journey - Digital Transformation Leader - Leading Bank
Key Roles and Responsibilities :
- Lead the mapping, implementation and roll out for customer journeys across the bank
- Work with relevant teams to jointly develop and own business and operational metrics for the selected customer journeys
- Run design thinking sessions, review current customer journeys and re-define them to be industry leading Best In Class journeys
- Outline the required portfolio of initiatives to achieve Best in Class customer journeys
- Coordinate with cross functional teams to ensure effective implementation and roll out of initiatives
- Manage team of agile experts and run daily scrum calls to track and deliver the initiatives
- Monitor progress for all the initiatives and anchor daily/ weekly cadence with working team and reviews with leadership and providing regular updates to senior management
Skills needed/Competencies :
- Proven experience in managing delivery and P&L of enterprise level projects
- Implementation of Design Thinking methodology for digital transformation projects
- Deep experience in digitization of physical journeys
- Experience of leveraging enablers such as Intelligent Automation, Fintech integrations to deliver optimized process
- Knowledge of competition and current trends in financial industry
- Banking product and process knowledge
- Deeply familiar with agile ways of working, ideally with a Scrum Master certification
- Strong communication and cross functional team management skills
Experience :
- 15+ years in banking and driving customer journey led digital transformation projects
- Should have managed a team of agile experts and have experience in implementing projects at scale in Banking
- Should have worked in a compliance driven atmosphere & aware of regulatory guidelines
- Conversant with best market practices/ assessment approach
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
