Digital Transformation Consulting Role - Cards/Payments/Banking/Retail Banking

Loc-Bangalore

Below is JD

- 8+ years- experience in the Cards domain within Retail Banking- in a practice development/consulting/solution design role in Digital organizations/practices with exposure to US (mandatory) and UK(preferable) markets

- At least 5+ years- experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizations

Skills - Must Have

- Experience in cards domain with in depth understanding of :

- Cards Issuing and Acquiring business processes

- Disputes and Chargeback

- Cards Payments

- Debt Collection

- Risk Management, Credit card act Regulation

- Account Management, Customer Communication

- Awareness of Industry solutions and Fintech offerings within the Cards function

- Expertise in Digital Strategy using key emerging technologies like AI/ML, Automation, Process Mining & Re-engineering, Advanced Analytics, Conversational Channels, Cloud, Blockchain, Social & Mobility to drive business outcomes, specific to Cards Operations

- Bringing a commercial approach, appreciating and using the impact digital experiences have on customer outcomes and business results

- Strong consulting and solution development skills and business acumen in addition to quantitative and analytical capabilities.

- Willingness to work in a startup type, hands-on environment, across different time zones often under strict timelines

- Ability to conceive new solutions/offerings relevant to industry demand and take them to market through sales functions.

- Good communication and client facing skills - Ability to interact with senior client stakeholders and guide junior colleagues. Ability to efficiently engage with customer, manage multiple stakeholders, manage conflicts.

- Excellent Powerpoint and presentation skills

Skills - Good to Have

- Exposure to other functions within Retail/Commercial Banking

What We Are Looking For

Basic:

- MBA from a Tier college with minimum defined grades and at least 8+ years of experience after MBA in the fields related to the Job Description.

- Smart, self-driven, highly focused & self-motivated people with top notch communication skills, intellectual curiosity and passion for fast changing FSI industry.

Preferred:

- Demonstrated experience in driving Digital Transformation, Operational Excellence programs in Mortgage/Consumer & Commercial Banking Operations

- Experience in Consulting / Big 4 firms