Digital Product Manager - eCommerce

Digital Product Manager

- Liaison between Online Sales & Marketing and tech/design teams to get business requirements developed on the website, by coordinating with internal/external teams and keeping track of project timeline, including any global platform migrations to India market.

- Establishing a clear vision and roadmap and prioritization for the business requirement.

- Drive the refinement process with the team to break down features into detailed user stories.

- Owner of UX and UI on website - always customer first approach & Design Thinking approach.

- Continuous strive for conversion rate optimization (CRO) by rigorous analysis of customer journey and recommend improvement areas for the same to the business, including merchandizing

- Drives experiments around personalization, A/B testing etc.

- Map customer journeys and user personas to define and solve problems through products

- Research and implement best industry practise to provide excellent user experience including gathering any new requirements from business which will improve customer journey at platform.

- Work with business analyst to define and analyze key metric reports/dashboards for real time decision making.

- Serve as the "voice of the customer" for the cross-functional/external Agile platform & product delivery teams; represent and reinforce the customer's perspective throughout the product realization cycle

- Monitor platform speed, search and enhance features to continually improve customer experience and help improve conversion

- Continuously and transparently communicate the prioritization of the Product Backlog and the progress of development efforts via Sprint Reviews

- Outline a plan to create a competitive scalable product using key product development strategies and frameworks

- Evaluate product road mapping and prototyping decisions using various product

- Master's degree from a top university; plus four to eight years of related experience in managing products

- 4+ years' experience in a product owner role, preferable in an agile working setup

- Understanding of local & global digital channels and the evolving consumer business landscape, ability to think and work globally required

- Scrum Agile Experience / Advocacy: Experience with Agile development strongly preferred.

- Should have working knowledge of any ecom platform and have been a part of one such implementation

- Experience in UAT