Digital Marketing Manager - Global - IT/Technology Service

Key Responsibilities :

Service Delivery:

- Manage the overall delivery operations provided by the offshore digital services team

- Ensure governance of digital marketing practice

- Provide thought leadership and perspective for technology adoption where appropriate

- Develop strong working relationships with key stakeholders across the globe and proactively address their needs

- Act as a single point of contact & escalation point for troubleshooting and resolving all issues arising from delivery-related activities

- Have a transformation-led delivery approach with a view to bringing in process optimization automation (wherever possible)

People Management:

Contributing insights and best practice, and provide regular mentoring and training to upskill the wider marketing and communications team:

- Lead the team of digital and social media specialists

- Manage team virtually across locations

- Communicate task and expectations clearly

- Provide constructive, meaningful and timely feedback to team members

- Drive best practices sharing sessions amongst the teams to augment delivery

- Drive upskilling programs for the team to stay relevant in the competitive domain

- Conduct annual performance reviews

Experience:

- MBA in marketing and certified in digital marketing (preferred)

- 9-16 years of proven experience of managing multiple, complex and large engagements in digital marketing operations domain

- Experience in digital and social media marketing

- Understanding of B2B Sales processes