Digital Journey Owner - BFSI

Role/ Job Title: Digital Journey Owner

Function/ Department: Digital Transformation

Job Purpose: The role holder has the responsibility to drive and manage the digital transformation journey of the bank in line with the long-term objectives. The role holder is expected to collaborate with cross functional team to gather requirements for digital transformation, stimulate & promote new digital capabilities, ensuring best in class user experience for the clients.

Roles & Responsibilities:

1. Manage, monitor, and implement the digital strategy in line with bank's values, objectives and priorities.

2. Manage spends & value targets for digital transformation, track the monthly performance and report progress.

3. Collaborate with cross functional team to gather requirements for digital transformation, stimulate and promote new digital capabilities.

4. Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's.

5. Work with IT digital transformation team to regularly monitor & review performance, suggest ideas for improvements and enhancing efficiency.

6. Develop training material & documentation for internal business users, keeping it up-to-date and coordinate on-going training sessions.

7. Develop & manage project plans including resource and cost estimates.

8. Active involvement in internal testing & UAT phases, manage the defect backlog and clarify requirements wherever necessary.

9. Explore the ecosystem (internal / external) and inject new insights for digital specific cases.

10. Prepare dashboards on key metrics for senior management.

11. Assure adherence to regulatory guidelines set by the bank.

12. Communicating with IT leads to identify opportunities for utilization and collaboration.

13. Ensure best practices and processes across the digital transformation team for the consistent delivery of digital projects.

14. Stay abreast with global market trends and competitor strategies in key markets.

15. Create a culture of agility, elite performance, and innovation.

16. Has experience working in Agile Delivery & Release Model.

17. Scrum Certified or JIRA awareness.

18. Techno-Functional capabilities.

19. Has appetite to drive complex projects.