Sr. level opportunity as Digital Channel Operations Manager with a US based MNC  Please find the details below :  Customer First- Mindset :   - Providing highest level of customer satisfaction  - Effective in managing a global Stakeholder audience  - Experience in Serving Global Customer Base  - Business Outcome driving  - Dedicated to business results and business growth setting the right priorities in managing Business Risk  - Expert in Digital Channel /B2B /eCommerce Support  - Building a highly effective customer facing support centre of excellence  - Effectively engaging with both IT & Business  - Leveraging Industry best practices of customer support using effective digital channel support tools - Analytics, FAQ, CRM, Knowledge base  - Experienced in next generation WEB support - Chat, digital fingerprinting  - Excellent Problem Solver with strong Analytical Skills  - Analyzing complex problems of various nature: IT, process, data, content  - Structuring and standardizing to manage a highly complex business environment.  - Analyzing critical incidents & boundary changes for a better support structure.  Operational & Process Excellence :  - Experience in WEB operations, publishing and content management  - Establishing highly efficient organization delivering operational services   - Optimizing processes for sustainability and scalability  - Optimizing resources allocation and capacity planning  - Highly effective Communication   - Precise and clear instructions and descriptions   - Excellent English language skills   - Effective business and technical language  - People Management  - Building a winning & successful team   - Coaching & effective feedback  Change Management :  - Developing for sustainable & scalable growth and expansion  - Develop the support organization towards a long term strategic vision  Project Management :  - Planning and supervising of projects to improve and expand abilities of the support organization   - Implementing new tools  Ankita

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Digital Channel Operations Manager - Customer Support - BPO 

Digital Channel Operations Manager - Customer Support - BPO  ,Job Description for Digital Channel Operations Manager - Customer Support - BPO  in Agilent Technologies in  Others for (8-15) years of experience. Apply Now!

Job Description for Digital Channel Operations Manager - Customer Support - BPO  in Agilent Technologies in  Others for (8-15) years of experience. Apply Now!