Digital Business Analyst - Banking

Role summary:

The role holder will be accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels encompassing Mobile, Web and Online Banking. He/she will also involved from initial scoping, discovery and documentation of requirements right through to post implementation continuous improvement.

The role requires leadership of detailed analysis to drive out business requirements and translate complex concepts into engaging digital propositions that are aligned to Global Digital strategies. Collaborate with Digital Product Owners and other Digital teams as well as external skateholders to deliver customer-centric journeys, supporting entities globally.

Competencies required:

- Very strong analytical ability and problem solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations, e.g. risk.

- Experience of managing a team leading requirements activity to support the delivery of digital products and features across regions/markets

- Highly developed communication skills, both written and verbal, to explain complex or technical issues.

- Experience of User Centred Design methodology

- Leadership experience in Scaled Agile/Agile, process improvement and LEAN thinking environment

- Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.

- Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.

- Experience of relevant systems e.g. JIRA, Confluence, APIs, AEM

- Ability to lead and influence

- Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities