DigiCall - Head - Human Resources - BPO/BPT

Head - Human Resources

Reports to : Chief Operations Officer

Coordinates with : Center Heads, HR Heads ( Centers), Corporate F&A Team

Location : Head Office at Noida

Supervises : Human Resources Teams at our Centers at 8 locations across the country

Position Responsibilities :

- Develop Human Capital Strategy and tactical programs to meet the business objectives; in alignment with the long range and annual plans of the business

- Review and analyze business unit/ center wise HR data to identify trends and recommend solutions to improve performance, retention, and employee experience

- To lead and support the development and implementation of HR policy across all areas of the organisation including improving performance, maximizing attendance and providing effective management of change.

- Accountable for leadership recruitment as well as mass recruitment actions in terms of efficiency, quality, speed and internal customer satisfaction

- Make proper arrangements for the effective recruitment of personnel to maintain the capacity and capability of the organisation.

- Implement/administer/interpret corporate policies/programs/procedures and Drive alignment across centers to ensure consistent application of processes, principles and programs

- Designing/fine tuning of HR systems, where the center seeks such support/ intervention

- Job descriptions and Job evaluations for Top / Critical roles within the organization.

- Review and update Career Management, Promotion and IJP Policy

- Process Owner and SPOC for Employee Engagement Survey; Action Planning and Review of Action Plans

- Design, Develop and Deploy Employee Retention & Engagement framework for the businesses

- Collaborate with local HR Teams for implementing the key initiatives of Employee engagement & Retention

- Plan and manage both annual and mid-year processes which focus on performance management and talent development.

- Provide ongoing support to the leadership team on human resources related matters, policies and procedures

- Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling

Essential :

- Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative

- Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness

- Excellent written, verbal communication, interpersonal skills; high quality document and report preparation

- Excellent presentation skills and knowledge of employment laws

- Experience working in an entrepreneurial environment requiring strong multi-tasking abilities

- Passion for technology, especially tools and data that enable efficiency

- Able to generate new ideas and solutions to problems by challenging the status quo and conventional thinking