Digi Upaay - Business Analyst

Business Analyst

Job Description & Skills:

- You should have relevant experience of 5+ years in the industry with Consulting experience in Salesforce or any CRM platform.

- Must have Sales and Service domain experience. Domain experience in Fiber / EV / Tower / 5G is good to have

- You demonstrate autonomy, rigor, creativity and enjoy teamwork

- You have a good sense of customer service and good analytical and synthesis skills

- Should have the ability to demonstrate Empathy, Sharing, Ingenuity and Humility

Stakeholder management :

- You will be involved in several stages of the implementation project

- Ability to prepare and conduct business workshops with international customers for gathering business requirements

- Ability to write User Stories, Functional requirement and test cases

- You will be required to perform prototype solution in the Salesforce platform during the design phase

- You will be conducting Design workshop with client to validate design options in the Salesforce platform

- Ability to convert requirements into technical aspect like data modelling, point and click configuration in Salesforce platform

Key Responsibilities:

- Being evaluated on capability to understand customer needs, to provide value propositions to address those needs, to analyze and solve poorly defined problems.

- The role demands principled thinking, well-honed product marketing judgment, bold innovation and a mentality of starting with the consumer in mind first.

- Strong analytical and organization skills, able to work independently and manage multiple projects simultaneously.