Diebold Nixdorf - Territory Service Manager

Diebold Nixdorf, a leading MNC, in the sector of ATM manufacturing, sale and related services; Electronic & Physical security products; software and related services is currently looking to hire a Territory Service Manager for Chennai Location.

Job Description :

Location : Chennai

Title of Supervisor : Regional Service Manager

POSITION SUMMARY :

Territory Service Manager will be a Diebold Service representative, responsible for managing the Service Operations of the Territory. The role's responsibility will be to ensure service delivery through the team of TLs and Service engineers as per agreed SLA's .

ORGANIZATIONAL RELATIONSHIPS : Reports to Regional Service Manager

This position works closely with : SCM/Sales/MS/Finance/HR

Additionally, the following external relationships will be required of this position : Client Interaction, Customer Support

SCOPE OF RESPONSIBILITY :

Based at Chennai location in India, covering Maintenance Services Activities in the country

Excellent in Large Team Management

Excellent customer relationship management

ESSENTIAL FUNCTIONS :

- Assigned to particular Territory and will be responsible to every aspect of Operations in that Territory

- Schedules and conducts regular meetings with customers to review service quality, plan and ensure issues are addressed

- Responsible for Revenue and Collections

- Spare part management in the territory

- Drive performance by analyzing past trends and understanding customer needs

- Promotes customer confidence in Diebold and that will lead to long-term business agreements

- Advise and coordinate with many implementation roles such as Project Managers, Service Account Managers and Implementation Coordinators as Diebold implements its solutions and to escalate implementation issues that impact customer satisfaction

- Optimize Resource utilization and continuously improve productivity

- Conduct Periodic Performance Reviews with the immediate team

ADDITIONAL RESPONSIBILITIES :

Will be involved in :

- Perform a root cause analysis of lifecycle support problems so that service calls can be reduced, customers' systems availability can be optimized.

- Management of customer issues and provide timely responses to customer feedback

JOB & REQUIREMENT :

- Diploma In Engineering or Bachelor's degree in Business Administration/MBA or Computer Science

- 6+ years working experience in a Field Service Industry preferably related to IT, self -service channel

- Experience, preferably in field Operations and Service Delivery function

- Ability to drive efficiencies in margin improvement within assigned accounts preferred

- Proven experience leading / managing a team in a customer services environment

- Possess a high degree of skill in Team Management, relationship management, and leadership to get issues resolved for the customer

- Ensure that the customer receives a high level of customer delight with all Diebold services and works to maximize Diebold services revenue and profitability within assigned accounts.

Salary is 15Lpa