Dice - Client Engagement Manager

If you're self-driven, think like an entrepreneur, constantly innovate and drive positive change, but most importantly, consistently deliver mind-boggling results - then this opportunity is for you!

About Dice, Who are we and what do we do?

At Dice, we are disrupting the way enterprises consume B2B goods and services, and manage corporate spend. We are redefining what SaaS stands for in a corporate setup - Spending as a Software. The modern corporate spending & consumption marketplace, built over unique UPI & banking architecture, integrates digital consumption of APIs & B2B marketplaces with a no-code approval workflow. This enables all types of employee discretionary spend scenarios like commute, hotels, etc, and corporate spend scenarios like PO and Non-PO based vendor spend, through a single in-app open partner platform.

No more cash. No more cards. No more reimbursements. No more offline invoice

Job Location: Pune (Onsite)

Experience: 3 - 6 years

Note: Apply only if you have Enterprise Sales SAAS based experience

Responsibilities :

- Exceeds client expectation by anticipating needs and working to resolve potential issues before they become problematic.

- Utilizes various forms of tools and technology to deliver an unprecedented client experience.

- Maintains contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met.

- Implements and enforces program practices that set proper expectations with clients and then delivers on those expectations.

- Takes over escalated telephone calls to work toward issue resolution with the client.

- Follow up with clients once action has been taken to ensure that all issues were resolved.

- Documents escalations and issues for future review.

Requirements & Skills :

- Displays the ability to negotiate effectively in order to come up with amicable resolutions.

- Shows excellent verbal and written communication skills; enunciates clearly and firmly while being empathetic to the needs of the client.

- Proves that he or she can execute projects on time and within a budget as required.

Perks at Dice:

- Dice has been in the market for more than 4 years and right now, we're at a growth stage so the scope of individual and organizational growth is maximum and you'll have the autonomy to carry out tasks and projects, how you seem fit, and perform with maximum ownership while collaborating with innovative and young minds.

- You'll get access to many benefits such as wellness programs, Health Insurance, paid courses, paid travels, workation with teams, free Medical checkups, ESOPs and many more.

- Dice believes in efficiency and it is reflected in our Policies such as Paid unconditional days of casual and sick leaves, flexible work hours depending on pending deliverables, no restrictions on dress code and pets at work to mention a few.

- We believe whoever joins the team, joins the Dice Tribe, a community where every member of the team is supported and encouraged to work towards a bigger and unified