DHL - Manager - Transport Solution Design - Supply Chain

Looking for candidates with experience in Transport Solution Design, Operations - who has exposure to Transport Data Analysis, Network Design & Route Design.

Candidates with expertise in Supply Chain design tools like Llamasoft SCG, JDA SCS, Paragon, JDA TM are preferred.

Key Role Details :

DPDHL Role Title : Consultant/Manager

Reports to (Job Title) : GSD Manager/Sr Manager

Corporate/ Business Division : Supply Chain

Business Area / Unit : Global Solution Design

Geographical Responsibility : Global

Department Career Function : Sales

Location (City / Country) : Mumbai

As a part of the Transport practice, you should be able to work on various services for customers across the globe.

1. Network Design

2. Transportation Design

3. Simulation for Warehouse and Yard Operations.

4. Transport Data Analytics

Support Includes:

1. New Business Development

2. Implementation Support

3. Business Process Reengineering

4. Consulting Engagement

Responsibilities Includes:

a. To understand the current state of a prospective customer and develop customer and industry-specific solutions to help drive dynamic consultative selling (Management Consulting)

b. To design robust solutions for Logistics & Supply Chain programs based on domain knowledge and benchmarks

c. To present the developed solutions to the clients across the globe to explain the different elements of the solution

Role Purpose :

- Lead /Support Global Solution Design project

- Client & stake holder management

- Ensure high level of service quality and internal customer satisfaction

Scope of Role L

Geographical Responsibility - Global

Team size - Individual contributor

Key Tasks, Accountabilities and Responsibilities :

Key Tasks :

- Manage/Support Projects related to Supply Chain Business Analysis in area of Solutions for Global Customer

- Setup defined Facility/Transport Solutions based on Customer data Profile

- Design and evaluate multiple Supply Chain Scenarios Solutions specific to Customer Requirements

- Preparation of results with internal/external customer

Key Accountabilities :

- Project quality in area of Transport Solution design

- Verification of Transport Data profile

- Data Analytics for recommending Transport Solutions

Responsibilities Measurement Criteria / KPIs :

Customer :

- Maintains effective relationship with customers Net Promoter Score (NPS)

- Focus on customer needs and gain their commitment E: NPS > 0, T: NPS >25, M: NPS >50

- Acknowledge and resolve Customer queries

- Additional lines

Stakeholder :

- Regular review and communication of progress against objectives regular feedback by stakeholder

- Additional lines

Process Data Analytics Platform in Transport :

- Profile Analysis As per project timelines by Solution design requirements

- Additional lines

People - Management :

- Conveys a clear sense of personal goals and values

- Actively seeks feedback to improve performance and develops new skills and modifies behaviors based on feedback Regular feedback by Solution Design Team Manager

- Additional lines

Requirements for the Job :

Divisional Experience :

- Data Analysis and representation

- Effective visualization development

- Client Management & cross culture adaptation

- Supply Chain Management experience

Functional Experience :

- Data Analytics Delivery in Transport

- Knowledge of Facility Operations/Design is desirable

- Exposure of working on design tools in warehouse/transport

- Expert level knowledge of MS Excel is a must

- Knowledge of BI Tools like Tableau/PowerBI would be an added advantage

- Geographical Experience

- Additional lines

Education / Qualification / Certification :

Requirements :

- Postgraduate in Supply Chain management/Operation Management from A-Grade Institute/University with graduation in Engineering

Language Requirements :

- Business English

- Professional/Advanced

- Additional lines

Competencies :

Competency Required / Level / Competency Description :

DP DHL Core Competencies :

Making Customers More Successful - Individual Contributor :

- Maintains effective relationships with customers

- Develops / Delivers high quality / innovative products, services or solutions

- Focuses on customer needs and gains their commitment

- Gains management / colleague support to meet customer needs

Shaping Direction - Individual Contributor :

- Ensures strategies / plans are aligned and reflect others views

- Develops strategies / plans aligned to broader organizational strategy

- Communicates strategy

Driving High Performance - Individual Contributor :

- Establishes clear, challenging and achievable objectives

- Coordinates efforts and aligns resources to achieve objectives

- Regularly reviews and communicates progress against objectives and adjusts as needed

- Champions continuous improvement and innovation

- Takes responsibility for own decisions and recognizes the contribution of others"

Developing Others - Individual Contributor :

- Provides candid / regular feedback

- Supports the development of others

- Inspires others to develop themselves

Developing Self - Individual Contributor :

- Conveys a clear sense of personal goals and values

- Actively seeks feedback to improve performance

- Develops new skills and modifies behaviors based on feedback

- Takes personal responsibility for career and development"

Competency Required / Level / Competency Description :

Functional Competencies :

- Defining & Developing Effective Commercial Solutions

- Capable of tasks for solutions independently or with little supervision

- Looks beyond symptoms to uncover root causes of problems

- Analyzing Information & Developing Processes

- Capable of establishing clear, well-defined processes necessary to achieve the desired outcomes

- Capable of noticing discrepancies and inconsistencies in available information and data

Building Organization Support :

- Has the ability to identify key stakeholders in a project and the confidence to establish basic relationships

- Is able to follow standard rules and guidelines for the creation of key documents

- Adopting and Promoting Innovation

- Ability to examine problems in unique and unusual ways

- Tries new methods for completing required tasks, eventually finding a - better way

Facilitating & Influencing :

- Actively listens to others and asks the right questions, avoiding jumping to conclusions

- Summarises key conclusions and reconfirms with both internal and external customers

Next Career Steps :

- Prerequisites and Next Career Steps

- Capable of managing end to end Solutions building on current best practices and developing value based and innovative solutions with only high level coaching

- Possible next roles : Role Required Attributes for next role

- GSDC Solution Designer Able to design & develop Warehouse/Transport Solution independently

- Able to understand & interpret complex data and Solutions