DHL - Key Account Manager - Life Sciences/Healthcare Vertical

- Establish effective relationships with key decision makers and influencers in target accounts

- Minimum 8-10 years experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management and new business acquisitions

- Succession Planning (Internal Promotability)

- International business exposure and cross cultural experience

Functional Experience :

- Ensure the team is structured to effectively deliver objectives of the business plan and its regularly reviewed to maintain effectiveness

Description :

- Manage and deliver customer focused service

- Coordinates regular interaction between DSC internal stakeholders (eg. Ops, IT, OE, HR etc. ) to drive continous improvement

- Investigate and review key customers supply chain needs and identify where DSC can best apply value

- Driving and improving performance of operation

- External and Internal Customer satisfaction

- Achieving agreed KPIs

- Ensure service levels are met in line with contractual commitments

- SPOC for customers on all strategic and tatical requirements.

- Drives Net growth by winning additional and retaining existing business and diligently coordinates related processes (O2D)

- Builds extensive network within customers organization and demonstrates the value we have delivered

- Collate and prepare regular regional and ad-hoc reports to/for the strategic accounts

- Monitors operational performances and jumps in when customer satisfaction is at risk; upholds communication matrix and escalates decisevely if required

- Excellent customer relationship and negotiation skills at all management levels