DGM - Transitions & Transformation - BPO

Deputy Group Manager - Transitions and Transformations

Your Role and Responsibilities

As Deputy Group Manager, you are responsible for handling finance clients in different industries and across Finance and Accounts.

Responsibilities

- You will own client engagements / contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting

- Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making

- Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring, and leading the team

- Responsible for tracking and driving all process parameters 'critical to quality' for process delivery

- Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training

- Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met





Required Technical and Professional Expertise

- Minimum 12- 15 years of experience in Finance and Accounting Transitions and Transformations

- Proven experience in creating and developing of value proposition, business cases, industry specific offerings

- Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines

- Proficient in supporting sales team for building compelling business case for prospect clients to offshore business and work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes

- Expertise to lead efforts on continuous process improvements and transformation along with carrying out maturity assessments

Preferred Technical and Professional Expertise

- A certified Chartered Accountant/Company Secretaryship/Certified Management Accountant

- Proven experience in understanding of end-to-end F&A process. In depth process knowledge in central finance reporting, management reporting and reports

- Ability to influence people internal/external customers, Operations and Finance partners

- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

- Intuitive individual with an ability to manage change and proven time management

- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

- Up-to-date technical knowledge by attending educational workshops, reviewing publications