DGM - Transition - BPO

- Oversee implementation, delivery and complex program management of process transitions or migrations

- Provide project resource inputs to the Head;

- Ensure adherence to project plan and its timelines;

- Assist the Head in internal & external relationship management;

- Publish basic MI for the team on project implementation, quality, risks and concerns;

- Own and manage project related risks

- Coach, guide and support team to achieve individual, team and department objectives.

- Planning for project implementations and adherence to timelines and quality norms.

- 8-10 years with 5-6 years of project management experience

- Individual should have strong experience in end to end core BPO Transitions and Project Management.

- Should be able to manage large BPO Transitions, preferably onsite for voice / non-voice process.