DGM - Training and Transactional Quality Leader  This is an opening with one of the Topmost ITES organization.   Location : Pune  Key Responsibilities :   - Drive continuous improvement program across processes  - Analysis of utilization, efficiency and available data for the process  - Undertake detailed process improvement studies and up skills the team members  - Mentor Green Belt/Yellow Belt projects  - Drive culture of continuous improvement  - Provide Training and quality support, development of metrics and dashboards in line with customer requirements  - Ability to lead a team, coordinate with other location and drive standardized practices  - Should meet and exceed client metrics: External & internal quality metric should be consistently green  - Strengthen quality management processes/framework to improve quality delivery  - Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation  - Ability to get out of the box ideas and Process Improvement Initiatives in the process  - Should drive Process Control & Compliance in addition to managing Audit requirements  - Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc  - Should have persuasive, collaborative and influencing skills  - Strong interpersonal skills to manage client expectations/engagements effectively  - Excellent Transactional Quality Domain Knowledge  - Strong Process Knowledge and Compliance to Multiple Audit Postures  - Design overall framework of learning development for associates across all locations in India  Desired Skills / Preferred Qualification :  - Post-Graduation Degree is Preferred  - Certified & Trained on Black Belt (Green Belt certification is MUST, Black Belt certification is desirable)  - Demonstrated success in Transactional Quality  - Exposure to different improvement frameworks like Six Sigma, Lean  - Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SAS, SPSS, project, excel are critical for the job  - Strong communication & facilitation skills  - Strong analytical skill- ability to work with huge volume of data using statistical tools  - Flexible approach to tackling projects

Pune

DGM - Training & Transactional Quality Leader 

DGM - Training & Transactional Quality Leader  ,Job Description for DGM - Training & Transactional Quality Leader  in Lakshya Recruitment Solutions Private Limited in  Pune for (11-16) years of experience. Apply Now!

Job Description for DGM - Training & Transactional Quality Leader  in Lakshya Recruitment Solutions Private Limited in  Pune for (11-16) years of experience. Apply Now!