DGM-Training Healthcare BPO
Job Description :
Role : Training And Transactional Quality Leader
Designation : Deputy Group Manager
Location : Bangalore/Chennai
Years Of Experience : 12+ Years Experience
Qualification : Graduate, Post-graduation Degree (preferred)
Key Responsibilities :
- Drive continuous improvement program across processes
- Analysis of utilization, efficiency and available data for the process
- Undertake detailed process improvement studies and up skills the team members
- Mentor Green Belt/Yellow Belt projects
- Drive culture of continuous improvement
- Provide Training and quality support, development of metrics and dashboards in line with customer requirements
- Ability to lead a team, coordinate with other location and drive standardized practices
- Should meet and exceed client metrics: External & internal quality metric should be consistently green
- Strengthen quality management processes/framework to improve quality delivery
- Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
- Ability to get out of the box ideas and Process Improvement Initiatives in the process
- Should drive Process Control & Compliance in addition to managing Audit requirements
- Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc
- Should have persuasive, collaborative and influencing skills
- Strong interpersonal skills to manage client expectations/engagements effectively
- Excellent Transactional Quality Domain Knowledge
- Strong Process Knowledge and Compliance to Multiple Audit Postures
- Design overall framework of learning development for associates across all locations in India
Desired Skill's / Preferred Qualification :
- Post-Graduation Degree is Preferred
- Certified & Trained on Black Belt (Green Belt certification is MUST, Black Belt certification is desirable)
- Demonstrated success in Transactional Quality
- Exposure to different improvement frameworks like Six Sigma, Lean
- Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SAS, SPSS, project, excel are critical for the job
- Strong communication & facilitation skills
- Strong analytical skill- ability to work with huge volume of data using statistical tools
- Flexible approach to tackling projects
- Good team player
- Good Presentation skills
- Excellent knowledge of Six sigma and lean methodology
Didn’t find the job appropriate? Report this Job