DGM - Service Desk - Telecom

DGM - Service Desk

My client, a major player in the Telecommunications space is looking for a DGM - Service Desk. This role is based in Pune.

The role has the following dimensions as described below:

- ITIL practitioner/ITSM Certified

- Prince 2/ PMP Certified or trained

- Able to manage complex & large operations & inflight service transitions

- Should be able to lead large and diverse teams

- Communicate effectively with Stakeholder & Senior management

- Ensure all the agreed Services delivered in line with agreed SLA / KPI- S

- Understand and deliver against the stakeholder requirements

- Should deliver as per the transition methodologies as and when applicable

- Problem solving skills to handle stake holders and escalations

- Creative Thinking

- Stakeholder Management

- Continuous Improvement and six sigma

- Very strong people management skills

- Transformation themes

- Escalation management

- Notification and Communication to relevant stakeholders

- Followup to all interfaces within pre-defined timescales

- Engagement of teams on calls etc for escalated issues Team handling Capabilities.

- Handle P1 occurrence and send proper Communication and notification on time

- Some portion of Data analysis

- Handle the Leads.

- Attend meetings with Service Owners

- Drive SLA plus Service Improvements

- Hiring and recruitment

- Team engagement and compliance activities

- Performance Management

- PSAT

For more information, please call at +91-22-61668790