DGM - Relationship Manager - Property Developers

- We have an immediate opportunity with one of the oldest property developers of Hyderabad for DGM in Relationship Management

- Looking for an expert in Relationship management with HNI's either from a real estate company or from Banking/Wealth Management/Financial services back ground

PFB the JD :

- Manage the front end of relationship with its distinguished set of clients for the respective segment / project allocated, with the lan of a market leader and the luxury brand that you represent

- Ensure the highest standards of service delivery and query resolution within specified TATs

- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession

- Act as an escalation point for client meetings for issues and concerns beyond the operations team

- Analyze customer needs and feedback and ensure continuous refinements in the services offered

- Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

- Handle the front end engagement for the agreement validation, possession documentation & re-sale / lease experience

Loyalty & Referral Revenues :

- Actively engage with the existing customer base for repeat and referral bookings during new launches and sustenance phase of projects

- Achieve and exceed sales targets from existing customers through relationship and loyalty management

- Implement innovative cross-sell and up-sell strategies that are tailored-fit to the customers" needs

Customer Engagement and Events :

- The individual must keep himself constantly updated and abreast of the latest in fashion, design and luxury, and devise brand compliant modes of regular engagement with the customer base

- Ensure customer engagement and brand loyalty through well timed events through the project life cycle and activation of loyalty products

Desired Skills/Experience :

- Interest in real estate as a category & to be able to handle to very HNI"s by both a high personal EQ and superlative communication and convincing skills

- The individual must possess consultative/concept selling capabilities - and be able to deliver in an environment that requires educating the customer about a new concept, thought, idea or style

- An awareness of fashion and the design industry trends would be an advantage

In addition, the hygiene factors are :

- Awareness about luxury brands and a good understanding of the economic environment

- Possess a positive attitude and excellent interpersonal skills

- Be immaculately groomed and exceptionally well presented

- Display a confident, professional and welcoming personality

- Demand an excellent command over the English language

- Possess an eye for detail

- Result-orientation