Posted By

Job Views:  
350
Applications:  78
Recruiter Actions:  68

Posted in

BPO

Job Code

1346470

DGM - Regional Service Manager - Automotive Industry - IIM/ISB/FMS/MDI

8 - 15 Years.MP
Posted 10 months ago
Posted 10 months ago

Regional Service Manager (DGM Level), Automotive company (Only Tier One Collage)


Experience: upto 15 Years

CTC: 25 % Hike

Only Tier One collage Candidate

JD:

- Handling territory as Regional Manager Service.


- Service network/capacity expansion - primary and secondary.


- Dealer workshop and branches standards adherence.


- Service reporting , parts performance and Customer redemption targets of dealers


- Product performance feedback and competition benchmarking

- TPM Implementation at Dealerships.


- Sustain and improve Dealership, CSTs & PTS service standards.


- Ensuring service reach to all the potential towns through primary & secondary network.


- Tracking competitor activities and keeping abreast with the latest trends and requirements.


- Monitoring of product performance, customer expectations w.r.t. competition

- Planning and execution for new product launch.


- Monitoring of warranty claims, failure analysis and inputs to manufacturing.


- Providing guidance to ASMs & Dealer in respect to monitoring & handling dealer network.


- Guiding the team to resolve critical dealer / customer issues.


- Implementing Service Quality Systems at dealerships.


- Maintaining service standards at primary & secondary network as per the company policies across the state.

- Maintaining the service share and growth of state.

- Forecasting the service targets and planning / monitoring the achievements.

- Enhancing the customer satisfaction level and implementing systems and processes in workshops.

- Customer Support Management/ Diagnosis of Product Failures


- Control on Warranty Claims


- Promoting Sales by providing service support.

- Promoting Genuine Spares Sales.


- Dealer development activities/New dealer identification

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Posted By

Job Views:  
350
Applications:  78
Recruiter Actions:  68

Posted in

BPO

Job Code

1346470

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