DGM - Process & Change Management - BFSI

Position Summary:

The incumbent plays a critical role in helping projects- process and change initiatives, meet business str schedules within budget objectives. The role involves identifying, creating, designing and implementing change management plans for the CSO organization.

Key Accountabilities :

- Identifying the current - and future-state business processes.

- Helping the business stakeholders envision the future and how their work will need to change to support the future.

- Anchor all process enhancement requirements and production tickets thereof,

- Act as an interface for IT for all CSO requirements.

- Lead the proposed crack team for all central operations projects

Skills, Knowledge & Qualifications:

- Project Management

- Strong Customer Services / Back end Operations management skills

- Process Improvement

Performance Measures:

- Identify Process and Change Management requirements, and work out change plans

- Monitor, track and supervise production tickets for process change projects

- TaT adherence for Change Management projects