DGM - Operations - US Healthcare RCM

Role and Responsibilities:

- Manages, plans, and evaluates the staff and initiatives of the Revenue Cycle. Participates in the ongoing process to identify opportunities to refine workflow to meet business objectives in order to improve efficiency and outcomes internally ane externally (clients).

Duties and responsibilities include:

Operations Leadership at Scale:

- Manage operations and client with a large team with at least 500+ employees and 10+ years of Ops experience

- Review and evaluate team's productivity and quality to ensure goals and client metrics are met

- Establish and maintain strong and positive customer relationships

- Assist the senior level leadership and executives in monitoring staffing levels and ensure team is staffed appropriately based on business needs

- Escalate issues to the senior level leadership

- Manage month end reporting

- Prepare and send client invoices

- Provide feedback and ongoing training to teammates related to job functions

- Ability to accurately forecast and prepare budget

Client Governance:

- Ability to on-board new clients by virtue of collaborating with sales, IT, admin, HR teams and also ensuring seamless client implementation

- Becomes the Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every week / two weeks looping them in on issues or accomplishments prior to month end review meetings

- Respond to client requests in a timely manner

- Identify client needs as well as provide feedback to clients on best practice workflow

- Complete, review, and provide feedback on the monthly client dashboards related to volumes, quality, issues or KPIs

Team Management and Attrition Management:

- Monitor and support teammates on a daily basis, and provide the senior leaderhip with daily metric updates

- Provide feedback and ongoing training to teammates related to job functions

- Provide directions to the team members to ensure EV timelines are met, manage payment posting trends and reconciliation, as well as manage client's AR

- Conduct skip level reviews by setting up meetings with leads and staff and documenting feedback

- Participate in team's performance reviews

- Ensuring strong team connect and minimize attrition