DGM - Location Excellence Practice - Lean/Six Sigma/Black Belt/PMP - Telecom

Job Title Lead - Location Excellence Practice - Telecom

Function : Business Excellence

Sub-Function : Excellence Practice

Location : Mohali

Reporting to : Head - CI, Locations

Position Summary :

- The role is the GoTo person for all the excellence needs of the location, covering all Business Units and functions.

- He / She shall facilitate systematic process improvement and problem solving through the use of various Quality tools and methodologies.

- This would involve monitoring of process performance, identification of improvement opportunities, training and mentoring of employees on various improvement methodologies and facilitate improvements & standardization.

Key Responsibilities :

- Monitor customer & competitor trends in the location, assess their impact on existing processes and contribute to alignment of processes through corporate process owners

- Bench mark process performance of the location (with internal & external players) and closely engage with leadership of the locations to prioritize complex cross functional business issues that need improvement.

- Demystify the project objective and clearly define scope, objectives and charter (deliverable, timeline and team) and methodology for the project

- Facilitate structured improvements using appropriate tools under methodologies such as Six Sigma, Lean etc

- Proactively monitor progress and maintain an oversight of the projects, providing direction and inputs to the team along with project leader

- Participate and contribute in the governance meetings along with the project sponsor

- Support the sponsor and project lead in managing the dependencies/risks, and interfaces between with other organizational initiatives and priorities

- Institutionalize improvements through process updation & standardization

- Facilitative a culture of excellence at various levels of organization. Establish systems and practices enabling location to become self-reliant and self-sustaining in process improvement endeavours. Deliver training around improvement methodologies to identified levels (Organizational Capability building)

Critical Behavioural Competencies Required :

- High performer who has worked in roles with a strong cross functional flavour

- Assertive & Highly result oriented

- Excellent oral and written communication skills

- Excellent interpersonal skills - ability to communicate and elicit cooperation within and across work levels and departments

- Experience at working both independently and in a team-oriented, collaborative environment

- Ability to multi-task, effectively prioritize and execute tasks in a high-pressure environment

Critical Functional Competencies Required :

- Strategic thinking and big picture orientation

- Analytical capabilities

- Problem Solving Tools

- Project planning and project management processes and tools

- Telecom business process knowledge

Qualification, Experience, Certifications :

- Engineer (B.Tech., BE) / MBA

- 12-19 years of work experience out of which min, about 3 years in Business Excellence function (Lean Six Sigma)

- Lean Six Sigma Black Belt certified, PMP certified

Learning Opportunities :

- Acquire in-depth knowledge of business processes in Telecom domain

- Application of BE tool to highly dynamic Telecom business processes

- Acquire knowledge of Corporate Business Excellence Model