DGM - IT Implementation - HRO Domain

Position: DGM - IT Implementation (HRO Domain)

Location: Gurgaon

Education:

- Minimum graduate from a reputed institution in any stream

Experience:

- 15+ years of relevant work experience, Experience in HRO preferred, at least 5 years in senior operations management role

Responsibility:

Clients/ Stakeholders

- Manages client relationships

- Identify and manage issue resolution including escalation as needed

- Interact and communicate effectively with mid and senior level management in all departments

- Develop & manage communication plans with stakeholders aimed at improved collaboration

People

- Directly supervise management team as well as support operation enabling functions

- Responsible for developing and coaching new and experienced/ tenured managers on contributing to organization goals

- Staff (operating group) with sufficient resources and an appropriate skills mix

- Lead, Manage & Motivate Team members to achieve desired outcomes and objectives following the values

- Work with HR & Training to promote an environment where associates are encouraged to continuously learn and develop skills

- Work with HR to establish talent management, review, and retention programs for solutions delivery teams and Global Implementation

- Work with HR to develop a staffing model to best utilize internal and external contractor talent

Process

- Conducts progress reviews, providing contingency and problem resolution plans as required

- Monitor quality issues and create processes to improve quality and/or prevent errors

- Ensures teams follow methodology and rigorously leverage tools (Web time etc)

- Foster an environment that enables performance goals being met and exceeded

- Champion improvement initiatives

- Oversee project plans for teams through the project life cycle (Establish, communicate and monitor project management processes )

- Drive the implementation of best practice processes for project management, routines and controls and QA

- Support compliance and MMC Audit processes

Knowledge and skills:

- Ability to communicate effectively & collaborate with stakeholders

- Demonstrated strong interpersonal skills and effective working relationships

- Proven experience managing large teams directly, (successful vendor relationships), internal customer relationships

- Excellent organizational and project management skills

- Ability to priorities tasks and delegate to others

- Leadership experience in the professional services industry and in matrixed structured organizations

If interested, kindly contact me asap @ pushpinder@mastermindnetwork.co.in